FAQ - Frequently asked questions

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Before placing an order, first visit our Store homepage, to make sure you don’t miss any more discount promotions or to activate current discount promotions.

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Questions and answers about store orders

Welcome to our frequently asked questions! Here you will find answers to the most important questions about your order and our unique RioSolArt products. For specific information on delivery times, shipping costs, exchanges and returns, please also visit our RioSolArt Help Center.

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30-day return policy, fair and uncomplicated

1. How can I track my order?

You can easily track your order via the tracking link of the shipping service provider in your “Your order has been shipped” email.

2. How long does the delivery take?

Delivery times vary depending on your national or international location. You can find more detailed information in our Help Center. To calculate the delivery and transit times of your order from abroad, you can use our Delivery time calculation tool use. Our production partner, the Spreadshirt Group, with production facilities in Europe and North America, ensures the worldwide delivery of our design collections and product lines.

3. What payment options are available?

We offer our customers secure payment options such as Credit/Debit card and PayPal. Further details on the respective payment method can be found in the RioSolArt Help Center under available payment methods.

Relaxed shopping thanks to a wide range of payment options

4. Can I change or cancel my order?

Changes or cancelations are possible as long as your order has not yet been produced. Please contact our print production department as soon as possible with your order number via service@spreadshirt.com or via our customer service in USA: Tel. +1-800-381-0815.

5. How does the exchange or return process work?

You can find all information about exchanges and returns in our Help-Center. Please note that a return is only possible with your order number.

6. Where do your unique designs come from?

Our exclusive motif and graphic designs are available exclusively via our RioSolArt stores available. Each design tells a story and reflects our passion for creative expression.

7. Who is our production partner?

The production of our sustainable collection lines and delivery logistics are managed by the Spreadshirt Group acquired. The Spreadshirt Group is a Germany-based print-on-demand service provider that is known and valued internationally for its outstanding logistics and product quality.

Design print on organic cotton with Fairtrade origin

8. Our store support is ready for you!

Do you have any further questions about your store order? Our support team will be happy to provide you with helpful and competent assistance. Write to us with your order number or use our telephone store support. Or visit our RioSolArt Help Center for detailed information about your order.

Store support e-mail. service@spreadshirt.com
Store support landline. +1-800-381-0815 (Mon – Fri: 8am – 7pm ET)

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